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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.vandcappliances.com which is operated by V&C Appliances Ltd.
We use different methods to collect personal data from and about you including when you create an account on our website, carry out an online purchase or sign up for our electronic communications. We may also collect personal data through analytics providers and advertising networks.
Personal Data Category | Details |
Personal Information | Your Name & Surname. |
Contact Information | Your address, telephone/mobile number, email address. |
Payment Data | Transaction information when you process a payment using our website. |
Communication history with us including live chat and call recordings. | When you contact us, we process the communications according to your requirements. This may involve a diverse range of personal data. |
IP address, device details and cookie data. | When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site and information about how you interact with our site. We collect Device Information using the following technologies: – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. – “Log files” track actions occurring on our site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. |
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We use the Personal Data that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Processing | Personal Data which may be processed | Legal Basis |
When you choose to purchase a product from our website in order to process your order and prepare for delivery or contact you in relation to that order. | Personal Information (including address information) Contact Information Payment Data | In performance of a contract to track and process your order and ensure it is delivered to you. |
When we protect our interests as well as yours against fraud in relation to payments and related identity verification. | Personal Information | Legitimate Interest to protect ourselves and our customers against fraudulent activity. |
Payment Data | ||
When you contact us with your requests, including to exercise your consumer rights, address queries or complaints and to train our staff, even after the end of our relationship. | All Personal Data Categories may be involved in this process. | Based on a Legitimate Interest to investigate, respond and deal with potential customers, ex-customers or current customers. |
When we send you service messages. | Contact Information | Based on a Legitimate Interest to provide relevant service updates to customers. |
When we send you information about our products and services. | Contact Information | In accordance with Electronic Communications Regulations and your right to opt out. |
To address and defend ourselves against any claims. | All Personal Data Categories subject to our Retention Period policy may be involved in this process. | Based on a Legitimate Interest which enables us to sufficiently defend ourselves in the context of our services. |
To respond to subject access requests. | All Personal Data Categories subject to our Retention Period policy may be involved in this process. | To comply with our legal obligations. |
When using our Website to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns). | IP address, device details and cookie data. | Based on a Legitimate Interest to improve our online services and website presence. |
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
The right to complain to your data protection regulator — in Malta – the Information and Data Protection Commissioner (IDPC)
When you place an order through our site, we will keep your Personal Data for the period necessary to fulfil the purposes outlines in this Privacy Policy or to satisfy our obligations at law.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Our site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected]
V&C Appliances Ltd.
Updated May 2023